What is the return policy?

We accept returns within 7 days of receiving your order. Items must be unused, unopened, and in their original packaging. Please review our full Returns Policy for more details

What payment methods do you accept?

We accept payments via some major credit/debit cards, including Visa, MasterCard, and Paystack. Payments are processed securely at checkout.

How do I know if a product is in stock?

We make every effort to ensure that our products are in stock. If an item is unavailable, you will be notified on the product page or at checkout. If this happens, we’ll offer alternatives or the option to be notified when the product is back in stock.

Do you ship Internationally?

Yes, we offer international shipping except to countries that prohibit the importation of our products. Please note that customs fees and import taxes may apply depending on your location, and these charges are the responsibility of the customer.

How do I contactcustomer service?

If you
have any questions or need assistance, you can contact us at:

Email:
orders@beautysecretsfrica.com

Phone:
+233244250645

We’re
happy to assist you!

How can I track my order?

Once your order has
been shipped, you will receive a confirmation email with a tracking number. You
can track your order through the carrier’s website or our order tracking page.

How do I make a change to my order?

If you need to make a change to your order (such as updating your shipping address or item selection), please contact us as soon
as possible. Once your order has been processed and shipped, we are unable to
make changes.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen. You will receive an estimated delivery date at checkout.

How do I know if aproduct is right for my skin type?

We recommend reviewing the product details and ingredients list on each product page. If you have any specific concerns or need advice, feel free to contact us, and we can guide you in selecting products best suited for your skin type.

Are your products tested on animals?

No, at Solution Oasis, we are committed to cruelty-free practices. Our products are not tested on animals, and we do not work with suppliers who engage in animal testing.

What should I do if I received a damaged or defective product?

If your product arrives damaged or defective, please contact us within 7 days of receiving it. We will assist you in arranging a return, replacement, or refund.

Please provide photos of the damaged or defective item to speed up the process.

Do we offer gift cards?

Yes, we offer gift cards that can be purchased directly from our website. They can be used as payment for any product available in our store.

Can I cancel my order?

You can cancel your order as long as it has not been processed for shipment. Please contact us immediately if you need to cancel your order. Once an order has been shipped, cancellation is not possible, but we offer a return and exchange option.