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At Solution Oasis, we want you to be completely satisfied with your purchase. If
for any reason you're not happy with your order, our Returns Policy is designed
to make the process as simple and fair as possible.

1.
Return Eligibility

You
may return products within 14 days of receiving your
order, provided the items are in their original condition and packaging.
Returns are only accepted for products that are unused, unopened, and
undamaged.

2. Non-Returnable Items

Certain products are non-returnable, including:

Perishable goods (such as skincare items with expiration dates)

Custom or personalized items

Opened or used products for hygiene and safety reasons

3. How to Return an Item

To initiate a return, please contact our customer service team at sales@beautysecretsafrica.com to request a return authorization. Once approved, you’ll receive
instructions on how to return your item, including the return address. Please
ensure that the return is shipped back to us with a tracking number. 

4. Return Shipping Costs

The cost of return shipping is the responsibility of the customer,
unless the return is due to a mistake on our part (e.g., incorrect or damaged
item). We recommend using a trackable shipping service to ensure the safe
return of your products. 

5. Refunds and Exchanges

Once we receive and inspect your returned items, we will notify you
about the status of your return. If your return is approved, you will receive a
full refund to your original payment method.

Refunds: Refunds typically take 5-10 business days to process,
depending on your bank or payment provider.

Exchanges: If you prefer an exchange for the same product or a
different item, please let us know during the return process, and we will
arrange the exchange, subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within
7 days of receiving your order. We will arrange a return and replacement or
refund, as applicable. Please provide photos of the damaged or defective item
to assist with the return process.

7. Late Returns

Returns received after the 7 days period will not be accepted. If
the product is returned late, it may be returned to you at your expense or
subject to a restocking fee.

8. Changes to the Returns Policy

We may update this Returns Policy periodically. Any changes will be
posted on this page, and the "Last Updated" date will be revised
accordingly. 

9. Contact Us

For any questions regarding returns or exchanges, please contact us
at:

Email: sales@beautyseceretsafrica.com

Phone: +233244250645 

1. What is the return policy?

We accept returns within 7 days of receiving your order. Items must
be unused, unopened, and in their original packaging. Please review our full
Returns Policy for more details.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation
email with a tracking number. You can track your order through the carrier’s
website or our order tracking page. 

3. What payment methods do you accept?

We accept payments via some major credit/debit cards, including
Visa, MasterCard, and Paystack. Payments are processed securely at checkout. 

4. Do you ship internationally?

Yes, we offer international shipping except to countries that
prohibit the importation of our products. Please note that customs fees and
import taxes may apply depending on your location, and these charges are the
responsibility of the customer.

5. How do I make a change to my order?

If you need to make a change to your order (such as updating your
shipping address or item selection), please contact us as soon as possible.
Once your order has been processed and shipped, we are unable to make changes.

6. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping
method chosen. You will receive an estimated delivery date at checkout.

 7. How do I know if a product is in stock?

We make every effort to ensure that our products are in stock. If an
item is unavailable, you will be notified on the product page or at checkout.
If this happens, we’ll offer alternatives or the option to be notified when the
product is back in stock.

 8. Can I cancel my order?

You can cancel your order as long as it has not been processed for
shipment. Please contact us immediately if you need to cancel your order. Once
an order has been shipped, cancellation is not possible, but we offer a return
and exchange option.

9. Do you offer gift cards?

Yes, we offer gift cards that can be purchased directly from our
website. They can be used as payment for any product available in our store. 

10. What should I do if I received a damaged or defective product?

If your product arrives damaged or defective, please contact us
within 7 days of receiving it. We will assist you in arranging a return,
replacement, or refund. Please provide photos of the damaged or defective item
to speed up the process.

 11. How do I contact customer service?

If you have any questions or need assistance, you can contact us at:

Email: orders@beautysecretsfrica.com

Phone: +233244250645

We’re happy to assist you! 

12. Are your products tested on animals?

No, at Solution Oasis, we are committed to cruelty-free practices.
Our products are not tested on animals, and we do not work with suppliers who
engage in animal testing.

13. How do I know if a product is right for my skin type?

We recommend reviewing the product details and ingredients list on
each product page. If you have any specific concerns or need advice, feel free
to contact us, and we can guide you in selecting products best suited for your
skin type.