At Solution Oasis, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, our Returns Policy is designed to make the process as simple and fair as possible.

1. Return Eligibility
You may return products within 14 days of receiving your order, provided the items are in their original condition and packaging. Returns are only accepted for products that are unused, unopened, and undamaged.

2. Non-Returnable Items
Certain products are non-returnable, including:

1. Perishable goods (such as skincare items with expiration dates)
2. Custom or personalized items
3. Opened or used products for hygiene and safety reasons

3. How to Return an Item
To initiate a return, please contact our customer service team at sales@beautysecretsafrica.com to request a return authorization. Once approved, you’ll receive instructions on how to return your item, including the return address. Please ensure that the return is shipped back to us with a tracking number.

4. Return Shipping Costs
The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service to ensure the safe return of your products.

5. Refunds and Exchanges
Once we receive and inspect your returned items, we will notify you about the status of your return. If your return is approved, you will receive a full refund to your original payment method.

Refunds: Refunds typically take 5-10 business days to process, depending on your bank or payment provider.
Exchanges: If you prefer an exchange for the same product or a different item, please let us know during the return process, and we will arrange the exchange, subject to product availability.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a return and replacement or refund, as applicable. Please provide photos of the damaged or defective item to assist with the return process.

7. Late Returns
Returns received after the 7 days period will not be accepted. If the product is returned late, it may be returned to you at your expense or subject to a restocking fee.

8. Changes to the Returns Policy
We may update this Returns Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

9. Contact Us
For any questions regarding returns or exchanges, please contact us at:
Email: sales@beautyseceretsafrica.com
Phone: +233244250645