At Solution Oasis, we strive to provide you with the best delivery experience. This policy outlines how we handle the delivery of your orders, including shipping options, costs, and delivery times.

1. Shipping Methods and Costs
We offer a variety of shipping methods to ensure your order reaches you in a timely manner. Shipping costs will be calculated at checkout based on the destination and chosen shipping method. The options available to you may include standard, expedited, or express shipping.

2. Processing Time
Orders are typically processed and shipped within three business days after payment confirmation. Orders placed on weekends or holidays may be processed the next business day. Please note that delivery times start once your order has been dispatched.

3. Delivery Times
Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout, but please note that they are approximate and may be affected by factors outside of our control, such as carrier delays or customs processing.

4. International Shipping
We offer international shipping. Please be aware that customs fees, taxes, or other import charges may apply based on your location and are the responsibility of the recipient. These additional charges are not included in the shipping cost and will be collected by the carrier at the time of delivery.

5. Order Tracking
Once your order has shipped, we will provide a tracking number via email so you can monitor the progress of your delivery. You can track your order through the carrier's website or our order tracking page.

6. Delivery Issues
If there are any issues with your delivery, such as damage, delays, or missing items, please contact our customer support team within 7 days days of receiving your order. We will investigate the issue and work with the carrier to resolve it as quickly as possible.

7. Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses. If you need to make changes to your address after placing an order, please contact us immediately.

8. Order Refusals and Returns
If an order is refused or undeliverable due to an incorrect address or failure to pick up the order from the carrier, you may be charged additional shipping fees for reshipment. Refer to our Return and Exchange Policy for more information on returning items.

9. Changes to the Delivery Policy
We may update this Delivery Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

10. Contact Us
For any questions regarding delivery, please contact us at:
Email: sales@beautysecretsafrica.com
Phone: +233244250645